Once and order is placed with us, you are in agreement to be bound by the following terms and conditions:
Upon order you will receive an acknowledgement email with confirmation that your order has been received. All orders are subject to receipt of full payment. Payment is accepted via PayPal only.
Postage, Packaging and Delivery
All items are hand wrapped in tissue paper. Orders are hand packaged securely and sent via Royal Mail. Delivery charges are banded by total price of order and destination. Orders outside of the UK may be expected to pay customs charges.
All items are handmade to order and so take approximately 4-6 weeks until dispatch. (Please note that turnaround times are sometimes subject to change, any updates are posted on our homepage and Facebook/Instagram pages). If you have not received your dispatch email and your order turnaround time has passed, please contact us via the contact page.
Please see our size guide before ordering. Our leggings are true to size and are designed to accommodate a cloth nappy. Please take turnaround times into consideration when selecting sizes. Our Leggings have a reversible cuff, so can easily be turned up to make them last a little longer. Please note that due to the nature of stretch fabrics, 5% shrinkage may occur. Please be sure to take note of our recommended washing instructions.
We recommend that our customers try on their items upon delivery.
Returns - If you would like to return your item(s) then please get in touch via the contact page within 14 days of delivery, all emails will be answered as soon as possible. Any refunds requested later than 14 days after delivery will not be issued. Items are the customers responsibility until they arrive with us. Items must be returned in unworn, unwashed condition with tags intact. There must be absolutely no signs of wear to any element of the garment. Once items have arrived with us in suitable condition, your refund will be issued (not including original or return postage costs). Any items returned to us that are unsuitable for resale will be returned to the customer and no refund will be issued.
Exchanges - We do not offer Exchanges. Items must be returned to us following the terms above and the customer must place a new order.
Faulty Items - Please get in touch within 14 days of delivery via the contact page if your items have arrived faulty. Faulty items must then be returned within 14 days and a replacement will be sent once we recieve them. In this case, a return postage cost of up to £3.00 will be refunded. We are not responsible for any issues following incorrect care for your garments.
Caring for my items - Please be sure to take note of our recommended washing instructions. To keep your items awesome, we recommend washing inside out, with similar colours, on a low wash (30 degrees or less). Hang to dry, do not tumble dry. Do not leave damp before washing. Some softeners can cause damage to clothing. We cannot be held responsible for these issues and a replacement/refund will not be issued for any washing queries.
Please note as all items are cut and made by hand, they may differ slightly to images shown. If you have any queries regarding our terms and conditions please contact us via the contact page before purchase.
If you would like to cancel an order, please get in touch via the contact page within 2 hours of ordering. After this time, cancellations are not accepted.
If your parcel has not arrived and has been missing for over 10 working days after the expected delivery date, please get in touch via the contact page. Missing Parcels will be replaced and not refunded. It is the buyers responsibility to provide a full and correct delivery address. Any missing parcels due to incorrect/incomplete details will not be replaced. If items are to be resent due to address errors, a second postage charge will incur.
Ordering outside of the UK
Buyers are responsible for all import/customs taxes that may apply. We are not responsible for any customs delays or postage costs lost due to unpaid customs. If your items are returned to us due to missed customs payments/delivery/collection, items will be refunded (not including original postage costs).